Retailer Frequently Asked Questions

Returns

1. What is HUBBED Returns?

HUBBED Returns is a complete Returns management platform for retailers. The service includes technology for Returns management with freight included.

2. Why HUBBED Returns?

Present a Returns experience for your customers that seamlessly works with your existing Returns process. With online booking and payment support, your customers can generate a Return at home, package the parcel and drop-off to any HUBBED collection point.

3. What is included with HUBBED Returns?

The following is included with a HUBBED Returns subscription:

  1. Retailer branded Returns portal
  2. Returns label and freight
  3. Returns management dashboard with track and trace
  4. Customer notifications for Returns bookings and parcel drop-off to a HUBBED collection point

4. What size parcels can HUBBED collection points accept?

The maximum acceptable parcel size is approximately 120cm cubic dimensions, adding together the length, width and height. Which is about the size limit of airline carry-on luggage. Maximum weight is 10kg. Please refer to our parcel guidelines.

5. How do I sign-up for HUBBED Returns

HUBBED Returns is an integration free solution enabling retailers to offer Returns via the HUBBED network within 30 minutes.

Simply sign up for HUBBED Returns, create your Returns portal, then add a link to the Returns portal on your website.

Click & Collect

1. What is Click & Collect?

Click & Collect is an alternative option to home delivery available to customers in the shopping cart. Click & Collect gives customers the choice to pick-up parcels from a collection point.

2. Can I use my existing freight provider with HUBBED Click & Collect?

Yes. HUBBED is 100% carrier agnostic and can process parcels delivered by any carrier.

3. Do I need to update my fulfilment processes to offer Click & Collect
No, you do not have to change your existing fulfilment operations. Click & Collect simply updates the delivery address for a customer’s order to a HUBBED collection point.

4. What size parcels can HUBBED collection points accept?

The maximum acceptable parcel size is approximately 120cm cubic dimensions, adding together the length, width and height. Which is about the size limit of airline carry-on luggage. Maximum weight is 10kg. Please refer to our parcel guidelines.

5. How do I sign-up for HUBBED Click & Collect?

If you are on the following supported eCommerce platforms:  Magento, WooCommerce and Neto.

You must sign-up for a HUBBED account to access the HUBBED collection point network.

Shopify users must sign up for HUBBED Click & Collect directly from the Shopify app store

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