Retailers are understanding the appeal from the consumers’ lens, with convenience being the overarching expectation in delivery.
Consumers want to choose when and where they can collect or return their items.
Retailers understand the advantages to offering an out of home option, such as customer satisfaction, cost-efficiency and cohesion with carriers. Sustainability is another influence on consumer behaviour and the greater shift toward the adoption of Parcelpoints.
Ultimately, consumers are driving the change in delivery.
Almost three-quarters of shoppers (73%) want to pick up packages from a location near their home in 2023.
The Rise of Delivery Choices 2023
“54% prefer collecting parcels after weekday work, while 19% say weekends are the best time.” — The Rise of Delivery Choices, HUBBED Research
“59% of consumers will sometimes or always be influenced to buy from an online retailer that offers delivery options with lower carbon emissions.” — The Rise of Delivery Choices, HUBBED Research
“49.8% of respondents have it was the first time they had been to that location to collect a parcel.” — The Rise of Delivery Choices, HUBBED Research
Access to over 2500 secure parcel points that supports consumer demands for choice, convenience and control in how they receive or return their item. Services are supported by an agnostic carrier solution that allows for flexibility in 3PL. Merchants can become recognised as supporting a delivery option that considers the environmental impacts of delivery.
A cost-effective method to balance parcel volumes in peak sales periods. Carbon footprint reduction by almost half (up to 0.47kg CO2e per kilometre) through delivery density to a single location rather than multiple home trips.
Locations of the network can experience upsell opportunities, increased foot traffic and monetary incentive for offering HUBBED Click & Collect and Responsible Returns.
More delivery options for greater choice, convenience, and control in when and where parcels are received or returned. Secure parcel points. The results are customer satisfaction and fewer missed deliveries.
29% of shoppers say they always, often, or occasionally make another purchase when collecting from that retailer.
The Rise of Delivery Choices 2023
HUBBED Parcelpoints are the official pick up and drop off locations for your consumers’ parcels.
Our HUBBED locations enables e-commerce and omnichannel retailers to offer pick up and drop off services: Click & Collect and Responsible Returns. Through our technology, we provide a seamless parcel delivery experience, with consumers given the option to select from any of our over 2500 locations – open 24/7 and extended hours.
Our network locations include BP Petrol Stations, National Storage, Pack & Send, Wotso Coworking Spaces and independent retail stores. These businesses and more make up our over 2500 locations that help bring parcels closer to consumers.
Our Micro Hubs serve to improve efficiencies for carriers and retailers through consolidated freight management and being situated in well populated metro areas. The result is faster delivery, lower transit times, higher delivery density and reduced carbon emissions.
Our partnerships with Vicinity Shopping Centres and National Storage means we offer the following services:
If you would like to see how your business can benefit from HUBBED’s logistics hubs, contact us below.