Consumer Pain Points in the Post-Purchase Experience – and How to Change It
We live in two worlds – offline and online. Bricks and mortar and online stores. Omnichannel and pureplay retailers. Consumers are given more choice
Why parcel pick up and drop off is becoming the new norm
Parcel pick up and drop off services (PUDO) is an ideal delivery option for retailers, carriers, and consumers. Why? Retailers are understanding the a
Make Parcel Returns Your Point of Difference
Marketing your Returns policy means you are addressing major consumer expectations around simple and safe parcel returns. One of the most effective
Is Click & Collect Right For Your Business?
What is Click and Collect’s meaning? HUBBED Click & Collect is the alternative to the traditional Click and Collect, perhaps the better-looking
Reverse Logistics: The Principles, Processes & Potential Profits
Returns hurt – but knowing they could be prevented hurts more. Many retailers attempt to shy away from the fact, but returned goods can be expensive
HUBBED Collection Points leave Porch Pirates in the dust
Have you ever worried about a thief stealing your online orders from your doorstep? You’re not alone. HUBBED did some research and found that 60.5%
Minimising Returns Costs
A HUBBED survey conducted in 2020 found that over 35% of Australians returned their online Christmas purchases. We may be well and truly beyond Decemb