Welcome. Get your Access PIN here

Great. You're collecting a parcel for yourself Please complete the below.

(OR)
See our T&Cs

Great. You're collecting a parcel on behalf of your company Please complete the below.

(OR)
See our T&Cs

We’re all done, thank you!

  • To collect your parcel, please have your Access PIN and your Government issued Photo ID ready(ID not required for 7-Eleven Locker pick-ups).

  • We’ve also sent the PIN to your mobile/email address.

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Sorry, it looks like we may need more information We cannot verify the information you have provided and need to refer you to a HUBBED Agent.

We cannot verify the information you have provided and need to refer you to a HUBBED Agent.

Looks like you will need further assistance to retrieve your PIN.

Please call the ParcelMate Help Desk on 1300 711 720See our T&Cs

OK... We’re here to help You need help collecting your parcel from a HUBBED location.

Please refer the HUBBED Agent in-store and have your tracking number and your Government issued Photo ID readily available. See our T&Cs

Unfortunately, you’ll need to obtain authorization to collect a parcel on behalf of someone else. Please follow the below steps.

  1. Original recipient’s Full Name (Must match the parcel)
  2. Original recipient’s Address (Must match the parcel)
  3. Tracking Number/eCP Code
  4. Recipient’s Signature
  5. Full Name of the Third Party who will be collecting the parcel

You must also have valid Government Photo ID and mobile phone in order to collect the parcel. A new Collection Code will be generated in store.