To collect your parcel, please have your Access PIN and your Government issued Photo ID ready(ID not required for 7-Eleven Locker pick-ups).
We’ve also sent the PIN to your mobile/email address.
We cannot verify the information you have provided and need to refer you to a HUBBED Agent.
Please call the ParcelMate Help Desk on 1300 711 720See our T&Cs
Please refer the HUBBED Agent in-store and have your tracking number and your Government issued Photo ID readily available. See our T&Cs
You must also have valid Government Photo ID and mobile phone in order to collect the parcel. A new Collection Code will be generated in store.