Our returns solution for better customer experience.
HUBBED’s parcel returns solution serves as a seamless alternative to traditional in-store returns, allowing customers the ease of dropping off their parcels for return at any of our always-open HUBBED Parcelpoints, including during extended hours and weekends. This service equips retailers with the ability to implement a swift and straightforward returns strategy, thus providing customers with increased convenience, options, and autonomy. Integration is also simple, offering a tailored returns portal and connection to our extensive network.
Consumer books a return with their merchant
Consumer receives mobile QR code or parcel label
Consumer drops off parcel at a HUBBED Parcelpoint
Carrier collects returns parcel from the HUBBED Parcelpoint
Consumer receives a notification that parcel has been picked up
Carrier delivers parcel to distribution center
Our parcel returns solution aims to empower consumers with the ultimate freedom of choice, enabling them to conveniently determine both the time and location of their returns.
Maximum size is 100cm cubic dimensions (combining the length, width and height) – which is about the size limit of airline carry-on luggage. Maximum weight is 10kg.