It’s beginning to look a lot like Christmas, and just as 2020 was a year of firsts, this holiday season is proving to be very similar. Just as we’ve seen before, the pandemic has forced many retailers to amplify their delivery models in the lead up to the holiday season.
A report from Hubbed has shown that 75.2 percent of Australian shoppers have had to deal with delayed deliveries, re-scheduling parcels, incorrect addresses or longer than advised waiting times. Power Retail’s latest Trajectory Report indicates that delivery costs are the leading reason for a consumer to avoid shopping online, which is unsurprising.
Read More: Only 29% Prefer to Shop In-Store: The Shift in Consumer Behaviour