Responsible Returns

Our returns solution for better customer experience.

Responsible Returns

IMPROVE CUSTOMER EXPERIENCE

HUBBED’s parcel returns solution serves as a seamless alternative to traditional in-store returns, allowing customers the ease of dropping off their parcels for return at any of our always-open HUBBED Parcelpoints, including during extended hours and weekends. This service equips retailers with the ability to implement a swift and straightforward returns strategy, thus providing customers with increased convenience, options, and autonomy. Integration is also simple, offering a tailored returns portal and connection to our extensive network.

How does Parcel returns work?

End-to-End Customer Journey

Step 1

Consumer books a return with their merchant.

Step 2

Consumer receives mobile QR code or parcel label.

Step 3

Consumer drops off parcel at a HUBBED Parcelpoint.

Step 4

Carrier collects returns parcel from the HUBBED Parcelpoint.

Step 5

Consumer receives a notification that parcel has been picked up.

Step 6

Carrier delivers parcel to distribution center.

How Does Our Parcel Returns Solution Work?

Trusted By

HUBBED Parcelpoints

Over HUBBED Parcelpoints Nationwide!

Why Choose HUBBED

Our parcel returns solution aims to empower consumers with the ultimate freedom of choice, enabling them to conveniently determine both the time and location of their returns.

Need a customised solution?

Portal with payment gateway

No technical integration

Returns label and freight

Always competitive pricing

Management dashboard

Faster refund process

Customisable notifications

Faster returns, happy customers

Parcel Guidelines

Maximum size is 100cm cubic dimensions (combining the length, width and height) – which is about the size limit of airline carry-on luggage. Maximum weight is 10kg.

Responsible Returns

Responsible Returns

IMPROVE CUSTOMER EXPERIENCE

How does Parcel returns work?

End-to-End Customer Journey

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

How Does Our Parcel Returns Solution Work?

Trusted By

Trusted By

HUBBED Parcelpoints

Why Choose HUBBED

Need a customised solution?

Portal with payment gateway

No technical integration

Returns label and freight

Always competitive pricing

Management dashboard

Faster refund process

Customisable notifications

Faster returns, happy customers

Parcel Guidelines

Need Customised Solution?

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