Ecommerce Sustainability

HUBBED Collection Points leave Porch Pirates in the dust

Have you ever worried about a thief stealing your online orders from your doorstep?

You’re not alone. HUBBED did some research and found that 60.5% of Australians worry about parcel theft when they’re doing online shopping.

Porch Piracy is the criminal act of stealing delivered parcels from a person’s front porch or common area. We think there’s nothing worse than returning home after a long day at work, with the anticipation of tearing open the package awaiting you – only to find out it’s been stolen directly from your doorstep.

HUBBED CEO, David McLean, says: “From our research, we know that 60.5% of people worry about parcel theft if parcels are delivered when they are not at home. We also know that over 75% (77.2%) of Australians would prefer delivery at a secure collection point as opposed to home delivery without a signature”, says McLean.

“The whole theory behind online shopping is convenience, so it’s important that consumers get that experience and are not inconvenienced by parcel theft”.

Click and Collect is one of the best ways to put Porch Pirates out of work and keep your online shopping order safe and secure. “With 1 in 4 Australians having their delivered parcels stolen, Porch Piracy is one of the many reasons consumers can benefit from a parcel collection point”, says David. “There is nothing worse than expecting a package and coming home to find it’s not there. Online shopping, driven by COVID lockdowns, has increased by 26.9% year-on-year (YOY) for the 12 months to 31 July 2021”.*

Not only does Porch Piracy affect online shoppers, but also our retailers. Package theft is a byproduct of current delivery practices and it has massive implications for logistics companies. Our survey also found that 59.4% of people would shop online more if they could ensure parcel security.

HUBBED has a network of 2,150 convenient pick up and drop off (PUDO) locations, which ensure that your parcels are delivered and kept securely until you’re ready to pick them up.

*Inside Australian Online Shopping eCommerce update Released: August 2021.

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