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Why The Fuss Around Delivery Choices

February 16, 2024

So why all the fuss around delivery choices? Simply put, consumers are demanding more choice. Many retailers put together a great online retail strategy with excellent product selection, solid pricing and brilliant marketing campaigns. The consumer gets to the checkout and sees the usual array of payment options (typically 6-8) followed by two delivery choices, fast or slow.

Given the amount of hard work put into converting that customer, why would we screw them at the drive-through? At HUBBED, we solve this issue by offering flexible parcel collection, returns, and drop-off services. At the heart of our service are the HUBBED Parcelpoints, a network of over 2500 locations across Australia, designed to meet the needs of both consumers and businesses, in other words, providing delivery choices in the cart.

Consumer-Centric Solutions for Ultimate Convenience, Choice, and Control

Consumers are demanding more delivery choices in their ecommerce experiences. We think it offers consumers additional convenience, choice, and control in parcel collection and return. Convenience in that HUBBED has parcelpoints where people live, work or play. Choice in the type of location a customer can use be it a Newsagent, Petrol station, Pharmacy or other. Control in that the available times of access include late nights and weekends, meaning the experience works around the consumer. This flexibility ensures that consumers have complete control over their delivery and return processes, enhancing their overall online shopping experience.

Operational Efficiency and Sustainability at the Core

But let’s be honest, if all of the above doesn’t drive efficiency it’s less appealing. The HUBBED Parcelpoints enable consignment and consolidation, streamlining logistics operations in last-mile delivery. The facts are quite simple, it costs less to deliver a bunch of parcels to one location than individual drops to houses. This not only reduces costs but also improves efficiency for retailers. Our commitment to sustainability is evident in every parcel processed through our network, and don’t take my word of it, according to the Carbon Reduction Institute of Australia, items delivered to the Hubbed network reduce C02e emission by some 50% vs. home delivery.

The HUBBED Parcelpoints and Technology – A Testament to Excellence

The backbone of our service excellence is the HUBBED network of parcel points, supported by our innovative technology. Let’s keep that part brief because the only way to understand it is to implement it. At this point, it’s probably more useful to talk about the customers we support.

We service some of the largest global retailers with their click-and-collect and return needs through our parcel points. To service enterprise retailers to the standards they require, our tech needs to be agile, cost-effective, data-driven, stable, scalable and have quality at the core of its infrastructure. Our technology has been designed from the ground up to provide a superior solution for both our logistics and retail partners.

The Top Retailers Lead the Way

We believe some of the world’s leading online retailers and marketplaces are successful in part because they have an understanding of their relationship with their customers. They understand that their reputation does not conclude at the checkout, but is confirmed at the end of the transaction with a successful, on-time delivery. As such, providing excellence in delivery choices is key. Hubbed is instrumental in the provision of these services for many of the world’s largest retailers including, Amazon, eBay, Shein, The Iconic, Zara, and Alibaba. These collaborations underscore our capability to handle the logistics needs of major e-commerce players, providing them with a competitive edge in the market.

A Partner in Growth

HUBBED is more than just a logistics and technology provider; we are a partner in growth for businesses and a champion of consumer satisfaction. Our services are designed to adapt to the evolving demands of the e-commerce industry, ensuring that both retailers and consumers benefit from the highest standards of our services and experience.

We want to have a transformational effect on last-mile delivery by impacting sustainability. We will do this by moving as many parcels as possible through our Parcelpoints, both in Australia and abroad, reducing carbon emissions and congestion on our streets.

At our core, is our strength in managing parcel point networks and connecting retailers and logistics providers for the benefit of the end consumer. If you consider the future of e-commerce logistics to have consumer convenience, choice, control, and sustainability at its core, you may want to join us for a discussion.

Download the HUBBED’s research report The Rise of Delivery Choices for more insights on consumer preferences regarding parcel delivery.

Content published on Supply Chain Channel.